MEASLES - DO NOT COME TO SURGERY IF YOU THINK YOU MAY HAVE MEASLES

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Patient News

21 Jun, 2024
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BMA Campaign - image 1
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RebuildGP

Here at Priory Medical Centre, we are part of a campaign called Rebuild General Practice . 

The Rebuild General Practice campaign is a group of GPs from across Great Britain, calling on the Government to address the issues in our profession.

General practice has been in a crisis for many years. This is down to decades of neglect from successive governments and it is putting patient safety at risk.

We know that currently:

  • There are 6 million more patients on the books;
  • GPs carry out 400 million annual appointments;
  • And 90% of NHS contact is in primary care

As GPs we want our patients to know – we’re on your side. We want to be there for you and your family whenever you need us. But this is getting harder and harder.

If you want your GP to be there for you and your family, you can help us. Take a look at the campaign video below and feel free to drop us a line with any questions - managers@priorymed.nhs.uk 

Find out more: 

www.rebuildgp.co.uk/for-our-patients 

#RebuildGP

Here at Priory Medical Centre, we are part of a campaign called Rebuild General Practice . 

The Rebuild General Practice campaign is a group of GPs from across Great Britain, calling on the Government to address the issues in our profession.

General practice has been in a crisis for many years. This is down to decades of neglect from successive governments and it is putting patient safety at risk.

We know that currently:

  • There are 6 million more patients on the books;
  • GPs carry out 400 million annual appointments;
  • And 90% of NHS contact is in primary care

As GPs we want our patients to know – we’re on your side. We want to be there for you and your family whenever you need us. But this is getting harder and harder.

If you want your GP to be there for you and your family, you can help us. Take a look at the campaign video below and feel free to drop us a line with any questions - managers@priorymed.nhs.uk 

Find out more: 

www.rebuildgp.co.uk/for-our-patients 

#RebuildGP

21 Jun, 2024
13 Jun, 2024
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Warwick Choral Festival - June 2024

Warwick – A Singing Town, is a unique, philanthropically-funded project to promote singing as part of the artistic and cultural post-pandemic renewal in Warwick. Through free, high-quality singing and choral opportunities in schools, sharing information about local singing and choral opportunities for all town residents, and bespoke partnerships with groups who may benefit from the therapeutic aspects of singing – our goal is for singing to be better understood, promoted, and available to all residents. www.warwicksingingtown.co.uk

Priory Medical Centre support Warwick - A Signing Town as participating in singing can help improve patient health in multiple ways.

During June & July 2024, all patients (& residents of Warwick) can visit the Choral Fesitval that has been organised across the town. Please download further information regarding the festival by clicking here - Warwick Choral Fesitval 2024 - if you are interested in attending.

Warwick – A Singing Town, is a unique, philanthropically-funded project to promote singing as part of the artistic and cultural post-pandemic renewal in Warwick. Through free, high-quality singing and choral opportunities in schools, sharing information about local singing and choral opportunities for all town residents, and bespoke partnerships with groups who may benefit from the therapeutic aspects of singing – our goal is for singing to be better understood, promoted, and available to all residents. www.warwicksingingtown.co.uk

Priory Medical Centre support Warwick - A Signing Town as participating in singing can help improve patient health in multiple ways.

During June & July 2024, all patients (& residents of Warwick) can visit the Choral Fesitval that has been organised across the town. Please download further information regarding the festival by clicking here - Warwick Choral Fesitval 2024 - if you are interested in attending.

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Brese Avenue Surgery - Reopening
29 May, 2024
7 Feb, 2024
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MEASLES

Measles cases in the Midlands are rising. Measles is an infection that spreads very easily and can cause serious problems in some people. Having the MMR vaccine is the best way to prevent it and protect our communities.

Measles symptoms include: high fever, sore, red, watery eyes: coughing; aching and feeling generally unwell; a blotchy red brown rash, which usually appears after initial symptoms.

If you have symptoms of measles, stay at home and phone your GP or NHS 111 for advice. Stay away from GP surgeries and A&E departments

Stay off nursery, school, or work for at least 4 days from when the rash first appears.

It’s never too late to be vaccinated. You need two doses of the MMR vaccine to be fully protected against measles, mumps and rubella.

For more information visit: 

Measles cases in the Midlands are rising. Measles is an infection that spreads very easily and can cause serious problems in some people. Having the MMR vaccine is the best way to prevent it and protect our communities.

Measles symptoms include: high fever, sore, red, watery eyes: coughing; aching and feeling generally unwell; a blotchy red brown rash, which usually appears after initial symptoms.

If you have symptoms of measles, stay at home and phone your GP or NHS 111 for advice. Stay away from GP surgeries and A&E departments

Stay off nursery, school, or work for at least 4 days from when the rash first appears.

It’s never too late to be vaccinated. You need two doses of the MMR vaccine to be fully protected against measles, mumps and rubella.

For more information visit: 

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Pharmacy First

Launch of Pharmacy First

Yesterday, the NHS expanded community pharmacy services. You can now go to your local pharmacy for treatment for seven common conditions and they may provide some prescription medicine without you needing to see a GP. 

If you think you have one of these 7 conditions, please consider visiting your Pharmacy First for medical advice & support: 

  1. Sore throat (adults & children aged 5 years and over)
  2. Sinusitis (adults & children aged 12 years and over)
  3. Shingles (adults aged 18 and over)
  4. Urinary tract infection (women aged 16 to 64)
  5. Impetigo (adults & children aged 1 years and over)
  6. Infected inset bite (adults & children aged 1 years and over)

Locally, patients can visit Mellors (Avicenna) Pharmacy, Boots & Stratwicks without a GP appointment or referral.

Read more about the service here - NHS England » Over 10,000 NHS pharmacies begin treating people for common conditions

Launch of Pharmacy First

Yesterday, the NHS expanded community pharmacy services. You can now go to your local pharmacy for treatment for seven common conditions and they may provide some prescription medicine without you needing to see a GP. 

If you think you have one of these 7 conditions, please consider visiting your Pharmacy First for medical advice & support: 

  1. Sore throat (adults & children aged 5 years and over)
  2. Sinusitis (adults & children aged 12 years and over)
  3. Shingles (adults aged 18 and over)
  4. Urinary tract infection (women aged 16 to 64)
  5. Impetigo (adults & children aged 1 years and over)
  6. Infected inset bite (adults & children aged 1 years and over)

Locally, patients can visit Mellors (Avicenna) Pharmacy, Boots & Stratwicks without a GP appointment or referral.

Read more about the service here - NHS England » Over 10,000 NHS pharmacies begin treating people for common conditions

1 Feb, 2024
26 Jan, 2024
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NHS App - Order Repeat Precriptions

NHS App - Order Repeat Prescriptions

Did you know you can manage repeat prescriptions from Priory Medical Centre in the NHS App?

You can easily choose where your prescriptions are sent. So, if you know you'll be away from home or you are moving home, you can change your nominated pharmacy from within the app.

You can also order your prescription at any time that suits you. There’s no need to wait to join a telephone queue or wait until the GP surgery opens.

It’s easy to use, and, if you hit a snag, you can go to ‘Help’ in the top right-hand corner of the app or visit nhs.uk/helpmeapp.

Find out more about the NHS App at: www.nhs.uk/nhsapp

A step by step guide on how to order Repeat Prescriptions can be found by clicking here.

NHS App - Order Repeat Prescriptions

Did you know you can manage repeat prescriptions from Priory Medical Centre in the NHS App?

You can easily choose where your prescriptions are sent. So, if you know you'll be away from home or you are moving home, you can change your nominated pharmacy from within the app.

You can also order your prescription at any time that suits you. There’s no need to wait to join a telephone queue or wait until the GP surgery opens.

It’s easy to use, and, if you hit a snag, you can go to ‘Help’ in the top right-hand corner of the app or visit nhs.uk/helpmeapp.

Find out more about the NHS App at: www.nhs.uk/nhsapp

A step by step guide on how to order Repeat Prescriptions can be found by clicking here.

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NHS App - Digital Prescriptions from 30/01/2024

NHS App - Digital Prescriptions available from 30/01/2024

You can now see and access your prescriptions electronically in the NHS App, allowing you to:

  • easily see the details of medicines/items healthcare professionals have confirmed for you
  • use a prescription barcode to collect your medicine if you don’t have a nominated pharmacy, without needing to collect a paper prescription

This functionality is being rolled out gradually and will be available to all patients in England in early 2024.

For help and support, visit prescriptions in the NHS App  

NHS App - Digital Prescriptions available from 30/01/2024

You can now see and access your prescriptions electronically in the NHS App, allowing you to:

  • easily see the details of medicines/items healthcare professionals have confirmed for you
  • use a prescription barcode to collect your medicine if you don’t have a nominated pharmacy, without needing to collect a paper prescription

This functionality is being rolled out gradually and will be available to all patients in England in early 2024.

For help and support, visit prescriptions in the NHS App  

30 Jan, 2024
17 Jan, 2024
Flu & Covid Vaccination - pop up clinic - 19/01/2024

A pop up clinic has been booked for 19/01/2024 at Warwick Library for any patients who would like to obtain either the Flu or Covid vaccinations. No appointment is needed, so patients can just turn up. The clinic is open between 10am & 3pm.

If you have not had either vaccination, you can attend to obtain either or both. 

Please note, this is the last opportunity to receive your Covid vaccination under the Autumn/Winter booster programme as no further clinics will be arranged.

A pop up clinic has been booked for 19/01/2024 at Warwick Library for any patients who would like to obtain either the Flu or Covid vaccinations. No appointment is needed, so patients can just turn up. The clinic is open between 10am & 3pm.

If you have not had either vaccination, you can attend to obtain either or both. 

Please note, this is the last opportunity to receive your Covid vaccination under the Autumn/Winter booster programme as no further clinics will be arranged.

Accurx Total Triage - update

Post trial feedback

Following our trial of the Total Triage System in November & December 2023, we have taken on board feedback from patients, staff & external stakeholders regarding their experiences of booking an appointment at Priory Medical Centre. As a result of this feedback, Priory Medical Centre has decided to extend the trial further, continuing with the new booking system. 

This system does not allow an endless number of requests to be submitted on a daily basis, as this will be clinically unsafe. We monitor closely our capacity for requests and will adjust the number allowed to be submitted in line with safe limits & appointment capacity. This is assessed throughout the day and Online Consults are often able to be submitted later in the day than previously.

Implementing Total Triage has enabled the clinicians within the practice to work in a safer way whilst providing patients GP appointments more flexibly. This system has also allowed clinicians to direct patients to the most appropriate provider of care and prioritise care for those most in need. This approach has been positively received by all involved, with patients often getting an appointment easier, quicker & more appropriately.

How Does Total Triage Work?

Please click the link to see a video on how Total Triage works -How Total Triage works with Accurx - YouTube

How Do I Submit an Online Consultation?

To watch a video from Accurx on how to submit an Online Consultation, please click this link -Patient Flash Demo: How to submit a medical request in Patient Triage (youtube.com)

  1. Patients will be asked to submit an Online Consultation
    1. For patients who require a GP appointment, rather than ringing on the day at 08:30am as patients currently do, patients will be asked to request a GP appointment via an Online Form through either our website or the NHS App. By submitting this request, this will enable a GP to triage your request and direct your query to the most appropriate person / service to help you as quickly as possible. This person / service might not always be a GP, it could be a member of our extended team, including Clinical Pharmacists, First Contact Physio’s, Specialist Nurses, Advanced Nurse Practitioners or Paramedics. More information about our Extended Team and how they can help you can be found on our website here or via this YouTube video.
  2. Locate the Online Consultation Link on Priory Medical Centre website
    1. Please goto www.priorymed.nhs.uk to access our website
    2. When on our website, please look for the banner at the top of the website that says ‘Online Consultation - contact us online’
    3. Please click the ‘Submit a New Request’ button to start the Online Consultation process
  3. Points to note re Online Consultation submissions
    1. Patients will need to include sufficient enough information to enable a clinician to review & triage according. Lack of information may result in the clinician being unable to review and further information being requested from the patient, thus potentially delaying the booking of any appointments.
    2. Patients are requested not to submit duplicate Online Consultations regarding the same matter.
    3. Patients are also requested not to ring the practice once they have submitted an Online Consultation as this will duplicate the process.
    4. For patients who do not have access to the internet, or those who are less able to complete the form online, our reception team will complete this for you over the phone. Please contact us in the usual manner for support from our Reception Team.

What happens after my Online Consult is submitted?

  1. Patients are advised once they submit their Online Consultations that this will be triaged by a doctor. All Online Consults submitted are triaged on the same day.
  2. Once a request has been received, this is triaged by a doctor based on the information provided by the patient. The doctor then decides how urgent the request is. If urgent, or sufficient capacity allows, an appointment will be booked on that day and the patient advised by a confirmation text message. If the enquiry is not urgent, or capacity for that day has been used, the doctor passes the query to the reception team who will contact the patient (either by phone or text) to confirm when they have an appointment, with which clinician, and if the appointment is either via telephone or in person.

What Total Triage is NOT

Total Triage is not a solution to the growing recruitment & retention crisis facing primary care in the NHS. No triage system can solve the severe capacity challenges that UK Primary Care continues to face due to years of underfunding and ever rising demand for healthcare in a free-at-the-point-of-delivery healthcare system. Various governments over the past 20 years have tried to impose various access and triaging schemes onto primary care with limited success as they have failed to address the fundamental issues of limited primary care capacity and unlimited patient demand and we remain sceptical of anyone who thinks that technology or new ways of triaging alone can solve the growing problems faced by patients trying to access the limited capacity of primary care.

Summary

Changing from Doctor 1st Triage to Total Triage has been, and will continue to be, a big change for not only the patients but staff members at Priory Medical Centre. The new system has required to be adapted and changed as feedback has been received, however it is envisaged it will help ‘Beat the 8AM Rush’ alleviating requests and appointment bottlenecks whilst making booking an appointment more pleasant for patients.

Post trial feedback

Following our trial of the Total Triage System in November & December 2023, we have taken on board feedback from patients, staff & external stakeholders regarding their experiences of booking an appointment at Priory Medical Centre. As a result of this feedback, Priory Medical Centre has decided to extend the trial further, continuing with the new booking system. 

This system does not allow an endless number of requests to be submitted on a daily basis, as this will be clinically unsafe. We monitor closely our capacity for requests and will adjust the number allowed to be submitted in line with safe limits & appointment capacity. This is assessed throughout the day and Online Consults are often able to be submitted later in the day than previously.

Implementing Total Triage has enabled the clinicians within the practice to work in a safer way whilst providing patients GP appointments more flexibly. This system has also allowed clinicians to direct patients to the most appropriate provider of care and prioritise care for those most in need. This approach has been positively received by all involved, with patients often getting an appointment easier, quicker & more appropriately.

How Does Total Triage Work?

Please click the link to see a video on how Total Triage works -How Total Triage works with Accurx - YouTube

How Do I Submit an Online Consultation?

To watch a video from Accurx on how to submit an Online Consultation, please click this link -Patient Flash Demo: How to submit a medical request in Patient Triage (youtube.com)

  1. Patients will be asked to submit an Online Consultation
    1. For patients who require a GP appointment, rather than ringing on the day at 08:30am as patients currently do, patients will be asked to request a GP appointment via an Online Form through either our website or the NHS App. By submitting this request, this will enable a GP to triage your request and direct your query to the most appropriate person / service to help you as quickly as possible. This person / service might not always be a GP, it could be a member of our extended team, including Clinical Pharmacists, First Contact Physio’s, Specialist Nurses, Advanced Nurse Practitioners or Paramedics. More information about our Extended Team and how they can help you can be found on our website here or via this YouTube video.
  2. Locate the Online Consultation Link on Priory Medical Centre website
    1. Please goto www.priorymed.nhs.uk to access our website
    2. When on our website, please look for the banner at the top of the website that says ‘Online Consultation - contact us online’
    3. Please click the ‘Submit a New Request’ button to start the Online Consultation process
  3. Points to note re Online Consultation submissions
    1. Patients will need to include sufficient enough information to enable a clinician to review & triage according. Lack of information may result in the clinician being unable to review and further information being requested from the patient, thus potentially delaying the booking of any appointments.
    2. Patients are requested not to submit duplicate Online Consultations regarding the same matter.
    3. Patients are also requested not to ring the practice once they have submitted an Online Consultation as this will duplicate the process.
    4. For patients who do not have access to the internet, or those who are less able to complete the form online, our reception team will complete this for you over the phone. Please contact us in the usual manner for support from our Reception Team.

What happens after my Online Consult is submitted?

  1. Patients are advised once they submit their Online Consultations that this will be triaged by a doctor. All Online Consults submitted are triaged on the same day.
  2. Once a request has been received, this is triaged by a doctor based on the information provided by the patient. The doctor then decides how urgent the request is. If urgent, or sufficient capacity allows, an appointment will be booked on that day and the patient advised by a confirmation text message. If the enquiry is not urgent, or capacity for that day has been used, the doctor passes the query to the reception team who will contact the patient (either by phone or text) to confirm when they have an appointment, with which clinician, and if the appointment is either via telephone or in person.

What Total Triage is NOT

Total Triage is not a solution to the growing recruitment & retention crisis facing primary care in the NHS. No triage system can solve the severe capacity challenges that UK Primary Care continues to face due to years of underfunding and ever rising demand for healthcare in a free-at-the-point-of-delivery healthcare system. Various governments over the past 20 years have tried to impose various access and triaging schemes onto primary care with limited success as they have failed to address the fundamental issues of limited primary care capacity and unlimited patient demand and we remain sceptical of anyone who thinks that technology or new ways of triaging alone can solve the growing problems faced by patients trying to access the limited capacity of primary care.

Summary

Changing from Doctor 1st Triage to Total Triage has been, and will continue to be, a big change for not only the patients but staff members at Priory Medical Centre. The new system has required to be adapted and changed as feedback has been received, however it is envisaged it will help ‘Beat the 8AM Rush’ alleviating requests and appointment bottlenecks whilst making booking an appointment more pleasant for patients.

15 Jan, 2024
12 Jan, 2024
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Flu Vaccination Info - Jan 2024

FLU VACCINATION

Patients highlighted in the attached picture are at higher risk of Influenza. It is important these patients are vaccinated to prevent any serious illnesses.

If you have not already had your flu vaccination, please contact the practice on 01926 293711 if you would like to book an appointment for your Flu Vaccination at Priory Medical Centre.

We are also running a pop up clinic at Warwick Library on Friday 19/01/2024 between 1000 - 1500 hours. This is a walk in clinic and no appointment is required.

FLU VACCINATION

Patients highlighted in the attached picture are at higher risk of Influenza. It is important these patients are vaccinated to prevent any serious illnesses.

If you have not already had your flu vaccination, please contact the practice on 01926 293711 if you would like to book an appointment for your Flu Vaccination at Priory Medical Centre.

We are also running a pop up clinic at Warwick Library on Friday 19/01/2024 between 1000 - 1500 hours. This is a walk in clinic and no appointment is required.

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Festive Period 2023 - Opening Times
20 Dec, 2023
10 Nov, 2023
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Trial - New Appointment Booking System

From 13/11/2023 for a 2 week period, Priory Medical Centre will be trialling a new appointment booking system called Accurx Patient Triage. 

Patients are asked to submit a request for an appointment via our Online Consultation system provided by Accurx – https://florey.accurx.com/p/M84028 – if you are unable to complete an Online Consultation, please ring the reception team where a member of staff will process this Online Consultation request for you on your behalf. 

All Online Consultations will then be reviewed by a clinician and an appointment booked at an appropriate time.

From 13/11/2023 for a 2 week period, Priory Medical Centre will be trialling a new appointment booking system called Accurx Patient Triage. 

Patients are asked to submit a request for an appointment via our Online Consultation system provided by Accurx – https://florey.accurx.com/p/M84028 – if you are unable to complete an Online Consultation, please ring the reception team where a member of staff will process this Online Consultation request for you on your behalf. 

All Online Consultations will then be reviewed by a clinician and an appointment booked at an appropriate time.

Wider Practice Team - additional roles in practice

Priory Medical Centre are lucky enough to have a multi skilled team consisting of varying NHS Health Professionals. These professionals can include Paramedics, Nurses, Physio's, Pharmacists, Mental Health Workers & Scoical Prescribers.

Please see the video above to see how they work within NHS Primary Care. 

Priory Medical Centre are lucky enough to have a multi skilled team consisting of varying NHS Health Professionals. These professionals can include Paramedics, Nurses, Physio's, Pharmacists, Mental Health Workers & Scoical Prescribers.

Please see the video above to see how they work within NHS Primary Care. 

4 Nov, 2023
11 Oct, 2023
Urgent Appointments only today

Due to several doctor sicknesses today, we are operating on an urgent only basis. If your appointment is not of a urgent medical matter, please could we request that you phone back tomorrow or seek alternative medical advice from community pharmacists, NHS 111 or at a minor injuries unit. We apologise for any incovenience this may cause.

Due to several doctor sicknesses today, we are operating on an urgent only basis. If your appointment is not of a urgent medical matter, please could we request that you phone back tomorrow or seek alternative medical advice from community pharmacists, NHS 111 or at a minor injuries unit. We apologise for any incovenience this may cause.

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Flu Clinic - 20 Sept 2023 - Apology to patients

Please see above a statement and an apology from the Primary Care Network regarding the Flu Vaccination Clinic at Chase Meadow on the 20th September 2023.

The Primary Care Network are looking into the issues and why they occurred to prevent this from happening again. 

Please see above a statement and an apology from the Primary Care Network regarding the Flu Vaccination Clinic at Chase Meadow on the 20th September 2023.

The Primary Care Network are looking into the issues and why they occurred to prevent this from happening again. 

21 Sep, 2023
15 Sep, 2023
Helping Warwickshire residents to pay utility bills

Helping Warwickshire residents to pay utility bills

The objective of the Government’s Household Support Fund is to provide support to vulnerable households in most need of support to help with significantly rising living costs, specifically food, energy and water bills.

In recognition that an unexpected increase in costs can create real challenges for Warwickshire residents who are experiencing financial hardship, another county wide utilities voucher campaign will launch in September 2023.

Short-term financial assistance in the form of a one-off voucher payment will be available to help those who are struggling to afford energy and water bills. This will supplement ongoing emergency support from the Local Welfare Scheme for residents in financial crisis.

Families and households in Warwickshire can apply whether they use pre-payment meters, pay by direct debit or on receipt of a bill.  Residents are invited to contact the Local Welfare Scheme team for a confidential discussion about their situation. All applications for the payment must be made between 6 and 22 September 2023.

Anyone entitled to benefits eligible free school meals will have received this support in August.

Vulnerable residents in Warwickshire who are struggling financially can apply for support by contacting the Local Welfare Scheme directly on 0800 4081448 or 01926 359182. For further information please visit:

Helping Warwickshire residents to pay utility bills

The objective of the Government’s Household Support Fund is to provide support to vulnerable households in most need of support to help with significantly rising living costs, specifically food, energy and water bills.

In recognition that an unexpected increase in costs can create real challenges for Warwickshire residents who are experiencing financial hardship, another county wide utilities voucher campaign will launch in September 2023.

Short-term financial assistance in the form of a one-off voucher payment will be available to help those who are struggling to afford energy and water bills. This will supplement ongoing emergency support from the Local Welfare Scheme for residents in financial crisis.

Families and households in Warwickshire can apply whether they use pre-payment meters, pay by direct debit or on receipt of a bill.  Residents are invited to contact the Local Welfare Scheme team for a confidential discussion about their situation. All applications for the payment must be made between 6 and 22 September 2023.

Anyone entitled to benefits eligible free school meals will have received this support in August.

Vulnerable residents in Warwickshire who are struggling financially can apply for support by contacting the Local Welfare Scheme directly on 0800 4081448 or 01926 359182. For further information please visit:

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Covid & Flu Clinics - parking limited

If you are attending Chase Meadow Community Centre for your Flu and/or Covid vaccinations, please note that parking maybe limited due to the number of patients attending the clinics.

If possible, please use alternative methods of transport to get to the venue, including public transport, walking or car sharing where possible.

If you are attending Chase Meadow Community Centre for your Flu and/or Covid vaccinations, please note that parking maybe limited due to the number of patients attending the clinics.

If possible, please use alternative methods of transport to get to the venue, including public transport, walking or car sharing where possible.

15 Sep, 2023
4 Sep, 2023
Self Referral to Social Prescribers or Health & Wellbeing Coaches

Priory Medical Centre are pleased to announce that patients can now self refer themselves to either the Social Prescibers or Health & Wellbeing Coaches for appropriate support. An overview of what team can assist with is below: 

  • Social Prescibers
    • We support patients who are experiencing non-medical challenges, which are in turn having an effect on their overall health and well-being. We help you explore what matters to you and link you in with services that may be better suited to your needs.
    • We cannot solve your problems for you, but together we can help you take a step in the right direction. We are able to support you over a series of 6 sessions.
    • Some examples of areas we can support with:
      • Employment
      • Financial issues
      • Accessing support as an unpaid carer
      • Dementia support
      • Bereavement
      • Linking you in with groups and courses to support your mental well-being
      • Issues with housing
      • Finding a purpose and joining local groups
    • To self-refer:
    • Provide us with your name, DOB, GP Practice and your address. Please also provide some information on what you feel you would like help with.
    • For Social Prescribing:
    • Please send an email to cwicb.kw.socialprescribing@nhs.net

 

  • Health & Wellbeing Coaches
    • We help patients to increase motivation levels and can support you to achieve your health and well-being goals. We know making changes to our lifestyles can be difficult, so we offer a person centred approach and help you to set small goals that will all add up to a positive effect overall!
    • We are able to support you over a series of 6 sessions. Some examples of things we can support you with:
      • Set small, attainable goals regarding healthy lifestyle changes
      • Keep you accountable
      • Support you to manage your weight, lower alcohol intake, increase physical activity, manage chronic pain in a holistic way and manage sleep better
      • Refer you to weight management programmes (providing you meet the eligibility criteria)
      • Support you to build healthy habits into your daily life.
    • To self-refer:
      • Provide us with your name, DOB, GP Practice and your address. Please also provide some information on what you feel you would like help with.
      • For Health and Well-Being Coaching:
      • Please send an email to cwicb.kw.hwbc@nhs.net 

 

To self refer to either of these services, patients need to be registered at Priory Medical Centre and be 18+. If you meet this criteria and would like assistance, please email the team on the following emails:

Please note, that there might be a short waiting list as referrals are triaged appropriately.

Further info can be found in the flyers accessed via the links below: 

Priory Medical Centre are pleased to announce that patients can now self refer themselves to either the Social Prescibers or Health & Wellbeing Coaches for appropriate support. An overview of what team can assist with is below: 

  • Social Prescibers
    • We support patients who are experiencing non-medical challenges, which are in turn having an effect on their overall health and well-being. We help you explore what matters to you and link you in with services that may be better suited to your needs.
    • We cannot solve your problems for you, but together we can help you take a step in the right direction. We are able to support you over a series of 6 sessions.
    • Some examples of areas we can support with:
      • Employment
      • Financial issues
      • Accessing support as an unpaid carer
      • Dementia support
      • Bereavement
      • Linking you in with groups and courses to support your mental well-being
      • Issues with housing
      • Finding a purpose and joining local groups
    • To self-refer:
    • Provide us with your name, DOB, GP Practice and your address. Please also provide some information on what you feel you would like help with.
    • For Social Prescribing:
    • Please send an email to cwicb.kw.socialprescribing@nhs.net

 

  • Health & Wellbeing Coaches
    • We help patients to increase motivation levels and can support you to achieve your health and well-being goals. We know making changes to our lifestyles can be difficult, so we offer a person centred approach and help you to set small goals that will all add up to a positive effect overall!
    • We are able to support you over a series of 6 sessions. Some examples of things we can support you with:
      • Set small, attainable goals regarding healthy lifestyle changes
      • Keep you accountable
      • Support you to manage your weight, lower alcohol intake, increase physical activity, manage chronic pain in a holistic way and manage sleep better
      • Refer you to weight management programmes (providing you meet the eligibility criteria)
      • Support you to build healthy habits into your daily life.
    • To self-refer:
      • Provide us with your name, DOB, GP Practice and your address. Please also provide some information on what you feel you would like help with.
      • For Health and Well-Being Coaching:
      • Please send an email to cwicb.kw.hwbc@nhs.net 

 

To self refer to either of these services, patients need to be registered at Priory Medical Centre and be 18+. If you meet this criteria and would like assistance, please email the team on the following emails:

Please note, that there might be a short waiting list as referrals are triaged appropriately.

Further info can be found in the flyers accessed via the links below: 

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NHS App: A More Secure and Reliable Way to Receive Messages from Your Surgery

Please click the link below to download the NHS App.

NHS App | www.nhs.uk

Please click the link below to download the NHS App.

NHS App | www.nhs.uk

18 Aug, 2023
27 Jul, 2023
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Priory Walkers
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Switch of Online Consultation provider

We have recently switched our online consultation service provider from eConsult to Accurx Patient Triage. You can access the new form via this link: https://florey.accurx.com/p/M84028

Accurx Patient Triage is a great way for you to contact our practice for medical, administrative or prescription issue requests. This short online form is the quickest and simplest way for the majority of our patients to access our clinical or admin teams for assistance. We really think it is easier for most people than waiting on hold to speak to a receptionist. If you do not have access to the internet or find it difficult to use a computer or smartphone, you can call reception instead.

The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 1800 - 0800. Please contact 111 during out of hours or 999 if this is an emergency.

We have recently switched our online consultation service provider from eConsult to Accurx Patient Triage. You can access the new form via this link: https://florey.accurx.com/p/M84028

Accurx Patient Triage is a great way for you to contact our practice for medical, administrative or prescription issue requests. This short online form is the quickest and simplest way for the majority of our patients to access our clinical or admin teams for assistance. We really think it is easier for most people than waiting on hold to speak to a receptionist. If you do not have access to the internet or find it difficult to use a computer or smartphone, you can call reception instead.

The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 1800 - 0800. Please contact 111 during out of hours or 999 if this is an emergency.

24 May, 2023
14 Apr, 2023
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New Car Park Barriers

We have recently installed electronic car barriers for both the entrance and exit of the Priory Medical Centre car park. Please drive up slowly to the barrier and once your vehicle is close enough the barrier will raise.

We have recently installed electronic car barriers for both the entrance and exit of the Priory Medical Centre car park. Please drive up slowly to the barrier and once your vehicle is close enough the barrier will raise.

Easter Bank Holiday

The Surgery will be closed on Good Friday 7th April and Monday 10th April 2023. We will reopen Tuesday 11th April 2023 as normal.

Please call 111 for help and advice and please contact 999 in case of an emergency.

The Surgery will be closed on Good Friday 7th April and Monday 10th April 2023. We will reopen Tuesday 11th April 2023 as normal.

Please call 111 for help and advice and please contact 999 in case of an emergency.

6 Apr, 2023
Brese Avenue Reopening

Priory Medical Centre are pleased to announce that their branch surgery located at Brese Avenue on the Woodloes Park estate, will be reopening to patients from 31/10/2022.

From this date, we will be offering appointments with a GP (telephone triage), Healthcare Assistant & Clinical Pharmacist.

To book an appointment, please call the surgery main phone line on 01926 293711.

Priory Medical Centre are pleased to announce that their branch surgery located at Brese Avenue on the Woodloes Park estate, will be reopening to patients from 31/10/2022.

From this date, we will be offering appointments with a GP (telephone triage), Healthcare Assistant & Clinical Pharmacist.

To book an appointment, please call the surgery main phone line on 01926 293711.

Integrated Care Records

Have you ever visited us and wondered why we can’t see all of your health and care information? Or queried why you sometimes need to answer the same questions about your medications, allergies or treatment each time you visit your local GP or hospital? 

The simple answer is we all use different computer systems to record your details. However, that’s now changing with the introduction of the Coventry and Warwickshire Integrated Care Record (ICR). 

The ICR is bringing together the various electronic records of a person’s care and presenting it in a structured and easy-to-read format for health and care professionals to use. 

ICR: Improving care for you & your family

For more information, visit the Coventry and Warwickshire Integrated Care Record website

Have you ever visited us and wondered why we can’t see all of your health and care information? Or queried why you sometimes need to answer the same questions about your medications, allergies or treatment each time you visit your local GP or hospital? 

The simple answer is we all use different computer systems to record your details. However, that’s now changing with the introduction of the Coventry and Warwickshire Integrated Care Record (ICR). 

The ICR is bringing together the various electronic records of a person’s care and presenting it in a structured and easy-to-read format for health and care professionals to use. 

ICR: Improving care for you & your family

For more information, visit the Coventry and Warwickshire Integrated Care Record website

South Warwickshire Members Newsletter

Please view the newsletter here.


 

Please view the newsletter here.


 

Covid-19 Vaccine - Spring Booster Dose

In February, the Joint Committee on Vaccination and Immunisation (JCVI) advised a spring dose of the COVID-19 vaccine for:

  • adults aged 75 years and over
  • residents in care homes for older adults
  • individuals aged 5 years and over who have a weakened immune system

The NHS will contact those who are eligible to make a spring booster appointment, so people should wait until they hear from the NHS. The NHS will prioritise those whose clinical need is greatest, as it has throughout, starting with those who have had a bigger gap since their last dose, then working through the cohort to invite others who have waited less time. Everyone who is eligible will be offered a top up between three and six months over the Spring and early Summer.

In February, the Joint Committee on Vaccination and Immunisation (JCVI) advised a spring dose of the COVID-19 vaccine for:

  • adults aged 75 years and over
  • residents in care homes for older adults
  • individuals aged 5 years and over who have a weakened immune system

The NHS will contact those who are eligible to make a spring booster appointment, so people should wait until they hear from the NHS. The NHS will prioritise those whose clinical need is greatest, as it has throughout, starting with those who have had a bigger gap since their last dose, then working through the cohort to invite others who have waited less time. Everyone who is eligible will be offered a top up between three and six months over the Spring and early Summer.

22 Mar, 2023
Armed Forces Veteran Friendly GP Practice

Priory Medical Centre are pleased to announce that we have been approved & accredited by the Royal College of General Practitioners (RCGP) as an Armed Forces Veteran Friendly GP Practice. As an accredited Armed Forces Veteran Friendly GP practice, we are able to provide support to Military Veterans and their families in line with the RCGP advice & the Armed Forces Covenant. 

What does this mean?

The NHS has a duty to deliver on a number of health commitments, which are set out in the Armed Forces Covenant as follows:

  • The Armed Forces community should enjoy the same standard of, and access to healthcare as that received by any other UK citizen in the area they live.
  • Family members should retain their place on any NHS waiting list, if moved around the UK due to the service person being posted.
  • Veterans should receive priority treatment for a condition which relates to their service, subject to clinical need.
  • Those injured in service should be cared for in a way that reflects the nation’s moral obligation to them, by healthcare professionals who have an understanding of the Armed Forces culture.

This is reflected in principle four of the NHS Constitution, which states ‘the NHS will ensure that in line with the Armed Forces Covenant, those in the Armed Forces, reservists, their families and veterans are not disadvantaged in accessing health services in the area they reside’.  

The Covenant is an important aspect of our approach to care, especially as the Armed Forces community can be at a disadvantage due to their mobility and frequent moves.

What is a veteran?

A veteran is anyone who has served for at least one day in the Armed Forces, whether regular or reserve. It means the same as ‘ex service personnel’ or ‘ex-forces’, although not all veterans know, choose or want to associate with the term ‘veteran’. This is particularly the case amongst younger veterans who often refer to themselves as ‘ex-forces’, due to the common belief that a veteran is someone who fought in the First / Second World War. 

What do I do if this applies to me?

If you are a military veteran, or a member of a military family, please let us know so we can record this on your medical records. Once recorded, we might be able to provide you with additional support & priority access to medical care in line with the guidance.

Additional Resources

Please see the attachments for additional information on this scheme.

Veterans Patient Charter

Top tips for Veterans

Contact for Further Information

Further information on the Armed Forces Veteran Friendly GP Practice can be obtained from either Robert Massey-Ellis (Executive Director), himself a former member of the British Army, or Dr Lazar, who is the clinical lead.

Priory Medical Centre are pleased to announce that we have been approved & accredited by the Royal College of General Practitioners (RCGP) as an Armed Forces Veteran Friendly GP Practice. As an accredited Armed Forces Veteran Friendly GP practice, we are able to provide support to Military Veterans and their families in line with the RCGP advice & the Armed Forces Covenant. 

What does this mean?

The NHS has a duty to deliver on a number of health commitments, which are set out in the Armed Forces Covenant as follows:

  • The Armed Forces community should enjoy the same standard of, and access to healthcare as that received by any other UK citizen in the area they live.
  • Family members should retain their place on any NHS waiting list, if moved around the UK due to the service person being posted.
  • Veterans should receive priority treatment for a condition which relates to their service, subject to clinical need.
  • Those injured in service should be cared for in a way that reflects the nation’s moral obligation to them, by healthcare professionals who have an understanding of the Armed Forces culture.

This is reflected in principle four of the NHS Constitution, which states ‘the NHS will ensure that in line with the Armed Forces Covenant, those in the Armed Forces, reservists, their families and veterans are not disadvantaged in accessing health services in the area they reside’.  

The Covenant is an important aspect of our approach to care, especially as the Armed Forces community can be at a disadvantage due to their mobility and frequent moves.

What is a veteran?

A veteran is anyone who has served for at least one day in the Armed Forces, whether regular or reserve. It means the same as ‘ex service personnel’ or ‘ex-forces’, although not all veterans know, choose or want to associate with the term ‘veteran’. This is particularly the case amongst younger veterans who often refer to themselves as ‘ex-forces’, due to the common belief that a veteran is someone who fought in the First / Second World War. 

What do I do if this applies to me?

If you are a military veteran, or a member of a military family, please let us know so we can record this on your medical records. Once recorded, we might be able to provide you with additional support & priority access to medical care in line with the guidance.

Additional Resources

Please see the attachments for additional information on this scheme.

Veterans Patient Charter

Top tips for Veterans

Contact for Further Information

Further information on the Armed Forces Veteran Friendly GP Practice can be obtained from either Robert Massey-Ellis (Executive Director), himself a former member of the British Army, or Dr Lazar, who is the clinical lead.

Kenilworth and Warwick NHS Weight Management Enhanced Service

The NHS Digital Weight Management Programme supports adults living with obesity who also have a diagnosis of diabetes, hypertension or both, to manage their weight and improve their health.

It is a 12-week online behavioural and lifestyle programme that people can access via a smartphone or computer with internet access.

There are two providers across Warwickshire which provides at least 12 weeks of weight management support.

Opening times:

Open various times, Monday – Sunday

Who is this service for?:

Anyone aged 18 years or above and registered with a Warwickshire GP.

Costs:

Free of charge

Eligibility:

  • Aged 18+ or over with a body mass index of 30+ (or 27.5+ if you are black, Asian or an ethnic minority).

Use this calculator to check your body mass index (BMI) and find out if you are eligible.

Referral:

  • There are two options to receive adult weight management support.
  • Slimming World
  • Everyone Health

Please select one and respond to your text message/email received from the surgery.

Once accepted you will be sent joining instructions via text or email.

Slimming World and Everyone Health all offer weight management support. All providers will have the same delivery model – 12 weeks of face-to-face service to support Warwickshire residents in leading a healthy lifestyle. Please see below for more information about each service.

The NHS Digital Weight Management Programme supports adults living with obesity who also have a diagnosis of diabetes, hypertension or both, to manage their weight and improve their health.

It is a 12-week online behavioural and lifestyle programme that people can access via a smartphone or computer with internet access.

There are two providers across Warwickshire which provides at least 12 weeks of weight management support.

Opening times:

Open various times, Monday – Sunday

Who is this service for?:

Anyone aged 18 years or above and registered with a Warwickshire GP.

Costs:

Free of charge

Eligibility:

  • Aged 18+ or over with a body mass index of 30+ (or 27.5+ if you are black, Asian or an ethnic minority).

Use this calculator to check your body mass index (BMI) and find out if you are eligible.

Referral:

  • There are two options to receive adult weight management support.
  • Slimming World
  • Everyone Health

Please select one and respond to your text message/email received from the surgery.

Once accepted you will be sent joining instructions via text or email.

Slimming World and Everyone Health all offer weight management support. All providers will have the same delivery model – 12 weeks of face-to-face service to support Warwickshire residents in leading a healthy lifestyle. Please see below for more information about each service.

31 Jan, 2022
Information for GP websites re: 5-11 at-risk vaccinations

Vaccinations for 5-11 year-olds at-risk

  • The Joint Committee on Vaccination and Immunisation (JCVI) has advised that 5 to 11-year-olds who are either in a clinical risk group or are a ousehold contact of someone who is immunosuppressed should be offered two doses of the Pfizer-BioNTech COVID-19 vaccine, with a minimum interval of eight weeks.
  • This means around half a million children nationally will soon be invited to take up their jab.
  • The JCVI has set out criteria for determining who should be offered vaccination within this group and clinicians will be responsible for identifying children in their care who are eligible.
  • Information on eligibility can be found in the Green Book, chapter 14a in the section on children aged 5-11 years and tables 3 and 4.

How will I know if my child is eligible?

  • GPs and hospital specialists have been asked to identify 5 to 11-year-olds who are eligible. For children eligible as a household contact, we will write directly to the person who is immunosuppressed.
  • Parents and guardians will be notified if their child should get the vaccine and told how they can book an appointment. The NHS will be in touch in the coming weeks if your child is eligible, so it’s important that parents wait to hear from us and do not contact their GP.

Vaccinations for 5-11 year-olds at-risk

  • The Joint Committee on Vaccination and Immunisation (JCVI) has advised that 5 to 11-year-olds who are either in a clinical risk group or are a ousehold contact of someone who is immunosuppressed should be offered two doses of the Pfizer-BioNTech COVID-19 vaccine, with a minimum interval of eight weeks.
  • This means around half a million children nationally will soon be invited to take up their jab.
  • The JCVI has set out criteria for determining who should be offered vaccination within this group and clinicians will be responsible for identifying children in their care who are eligible.
  • Information on eligibility can be found in the Green Book, chapter 14a in the section on children aged 5-11 years and tables 3 and 4.

How will I know if my child is eligible?

  • GPs and hospital specialists have been asked to identify 5 to 11-year-olds who are eligible. For children eligible as a household contact, we will write directly to the person who is immunosuppressed.
  • Parents and guardians will be notified if their child should get the vaccine and told how they can book an appointment. The NHS will be in touch in the coming weeks if your child is eligible, so it’s important that parents wait to hear from us and do not contact their GP.
Don't Delay Your Covid Booster Jab - Book Now

In order to protect yourselves, your families and the NHS please ‘grab a covid vaccine jab’.

You can book your booster jab …or indeed your first or second jab using the links below. You may also get a text message from your local GP offering appointments

Don’t delay …BOOK NOW

Book or manage a coronavirus (COVID-19) vaccination - NHS (www.nhs.uk)

Find a walk-in coronavirus (COVID-19) vaccination site - NHS (www.nhs.uk)

In order to protect yourselves, your families and the NHS please ‘grab a covid vaccine jab’.

You can book your booster jab …or indeed your first or second jab using the links below. You may also get a text message from your local GP offering appointments

Don’t delay …BOOK NOW

Book or manage a coronavirus (COVID-19) vaccination - NHS (www.nhs.uk)

Find a walk-in coronavirus (COVID-19) vaccination site - NHS (www.nhs.uk)

21 Dec, 2021
Covid Booster Update - 14 Dec 2021

Following the government’s announcement on Sunday 12th December that everyone over 18 is to be vaccinated against Covid-19 by the 31st December, we have been instructed to redeploy our GPs and ancillary teams to our vaccination centre at Stoneleigh in order to achieve this ambition.

This means that for the remainder of December we are only able to provide urgent care at our Practices whilst our teams continue to vaccinate our patients and protect our communities. 

We will still be open to our patients and do not want you to delay being treated if you feel you need urgent assistance. Our clinicians are best placed to inform you if your symptoms or needs are urgent and need treating or can be delayed until the New Year when hopefully the national focus will revert to business as usual. 

Cervical screenings (smear tests), dressings, and children’s immunisations will continue as normal during December. Please do call if you need to book in for these appointments. 

We understand that these continue to be unprecedented times. It is a very difficult time for both patients and staff but, as we have seen in recent years, we will rise to this enormous challenge together and protect our communities from this terrible virus.

It is imperative that you and your family are protected from Covid and flu this winter so please do book your vaccination as soon as possible by calling 119 or going online www.nhs.uk

Thank you for your ongoing support in these challenging times.

From all at Priory Medical Centre.

Following the government’s announcement on Sunday 12th December that everyone over 18 is to be vaccinated against Covid-19 by the 31st December, we have been instructed to redeploy our GPs and ancillary teams to our vaccination centre at Stoneleigh in order to achieve this ambition.

This means that for the remainder of December we are only able to provide urgent care at our Practices whilst our teams continue to vaccinate our patients and protect our communities. 

We will still be open to our patients and do not want you to delay being treated if you feel you need urgent assistance. Our clinicians are best placed to inform you if your symptoms or needs are urgent and need treating or can be delayed until the New Year when hopefully the national focus will revert to business as usual. 

Cervical screenings (smear tests), dressings, and children’s immunisations will continue as normal during December. Please do call if you need to book in for these appointments. 

We understand that these continue to be unprecedented times. It is a very difficult time for both patients and staff but, as we have seen in recent years, we will rise to this enormous challenge together and protect our communities from this terrible virus.

It is imperative that you and your family are protected from Covid and flu this winter so please do book your vaccination as soon as possible by calling 119 or going online www.nhs.uk

Thank you for your ongoing support in these challenging times.

From all at Priory Medical Centre.

Covid-19 Booster Vaccination - Update 13th Dec 2021

The NHS vaccination programme will offer every adult the chance to book a covid-19 booster vaccine by the end of the year to protect the nation against the Omicron variant.

As part of the biggest and fastest vaccine programme in health service history, online bookings are available for all those in their 30s and above from today.

The best way to get your vaccine is by booking online at www.nhs.uk or by calling 119 – please do keep checking availability as appointments are loaded onto the system every day. The website and phoneline are understandably very busy and we thank you for your patience when booking.

The national booking service will then open up to everyone aged 18 and over from Wednesday this week.

The NHS is prioritising bookings for boosters and is urging people to book a slot to guarantee their vital jab. Some sites offer walk-in appointments where no appointment is needed. Please check here for clinics with walk-in availability and their opening hours www.happyhealthylives.uk/vaccinationdrop-ins

GP teams have been asked to clinically prioritise their services to free up maximal capacity to support the covid-19 vaccination programme, alongside delivering critical appointments such as cancer, urgent and emergency care. This might mean that for some people, routine appointments are postponed as part of the national mission to roll out boosters.

Scientists are very concerned about the spread of Omicron due to the speed with which it spreads and because two doses do not appear to provide much protection but thankfully, a booster dramatically improves this.That is why the Government has asked the NHS to prioritise boosters over other routine care.

We appreciate your support and understanding – and urge you to come forward for your vaccination as soon as possible.

The NHS vaccination programme will offer every adult the chance to book a covid-19 booster vaccine by the end of the year to protect the nation against the Omicron variant.

As part of the biggest and fastest vaccine programme in health service history, online bookings are available for all those in their 30s and above from today.

The best way to get your vaccine is by booking online at www.nhs.uk or by calling 119 – please do keep checking availability as appointments are loaded onto the system every day. The website and phoneline are understandably very busy and we thank you for your patience when booking.

The national booking service will then open up to everyone aged 18 and over from Wednesday this week.

The NHS is prioritising bookings for boosters and is urging people to book a slot to guarantee their vital jab. Some sites offer walk-in appointments where no appointment is needed. Please check here for clinics with walk-in availability and their opening hours www.happyhealthylives.uk/vaccinationdrop-ins

GP teams have been asked to clinically prioritise their services to free up maximal capacity to support the covid-19 vaccination programme, alongside delivering critical appointments such as cancer, urgent and emergency care. This might mean that for some people, routine appointments are postponed as part of the national mission to roll out boosters.

Scientists are very concerned about the spread of Omicron due to the speed with which it spreads and because two doses do not appear to provide much protection but thankfully, a booster dramatically improves this.That is why the Government has asked the NHS to prioritise boosters over other routine care.

We appreciate your support and understanding – and urge you to come forward for your vaccination as soon as possible.

13 Dec, 2021
New version of QueueBuster from the 1st December 2021

Don’t stay hanging on in the queue, we will phone you back.

We will be receiving a new version of the QueueBuster functionality on our phone system, which will save you having to hang on in a queue.  Currently if you select the QueueBuster option on the appointment line, you are called back and connected into the queue, at, or nearer, the front than you would have been.With the new version, the main difference will be that you will not be called back until a member of staff answers the phone when your call would be at the front of the queue. 

If you miss the call back, you will receive a text message if you phoned from a mobile phone to alert you of this, and then if you choose to phone back in,  the system will recognise your number and it will put you at the front of the queue again so that you don’t have to wait. The new version will be starting from the 1st December 2021.

Don’t stay hanging on in the queue, we will phone you back.

We will be receiving a new version of the QueueBuster functionality on our phone system, which will save you having to hang on in a queue.  Currently if you select the QueueBuster option on the appointment line, you are called back and connected into the queue, at, or nearer, the front than you would have been.With the new version, the main difference will be that you will not be called back until a member of staff answers the phone when your call would be at the front of the queue. 

If you miss the call back, you will receive a text message if you phoned from a mobile phone to alert you of this, and then if you choose to phone back in,  the system will recognise your number and it will put you at the front of the queue again so that you don’t have to wait. The new version will be starting from the 1st December 2021.

Drop-in Flu Clinics

We have put on the additional following drop-in Flu clinics that will run alongside our Covid clinics. Please be advised that when arriving at Stoneleigh Business Park you will need to follow the Covid vaccination site signage when you arrive.

Dates:

Thursday 25th November

            9AM - 12 Noon and 14:00 - 17:00

Friday 26th November 

            14:00 - 17:00

Monday 29th November

            9AM - 12 Noon and 14:00 - 17:00

Friday 3rd December

            9AM - 12 Noon and 14:00 - 17:00

Monday 6th December

            9AM - 12 Noon and 14:00 - 17:00

Tuesday 7th December

            9AM - 12 Noon and 14:00 - 17:00

Friday 10th December

            9AM - 12 Noon and 14:00 - 17:00

We have put on the additional following drop-in Flu clinics that will run alongside our Covid clinics. Please be advised that when arriving at Stoneleigh Business Park you will need to follow the Covid vaccination site signage when you arrive.

Dates:

Thursday 25th November

            9AM - 12 Noon and 14:00 - 17:00

Friday 26th November 

            14:00 - 17:00

Monday 29th November

            9AM - 12 Noon and 14:00 - 17:00

Friday 3rd December

            9AM - 12 Noon and 14:00 - 17:00

Monday 6th December

            9AM - 12 Noon and 14:00 - 17:00

Tuesday 7th December

            9AM - 12 Noon and 14:00 - 17:00

Friday 10th December

            9AM - 12 Noon and 14:00 - 17:00

9 Nov, 2021
Patient Access Emails

EMIS Health have received reports from both Patient Access users and people who have never registered for the service, that they have received Covid passport emails purporting to be from Patient Access.

They would like to share the following guidance from Patient Access:

  • EMIS Health advise users of Patient Access to check the name and email address of the sender; all emails from Patient Access will come via an email address that ends in @patientaccess.com.
  • EMIS Health advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page. You can find more information and guidance on our information security page here: https://www.patientaccess.com/security
  • EMIS Health strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.
  • Email addresses used to register for Patient Access account are secure. They do not share any data and no data is ever saved or stored on any device you use to access Patient Access.

EMIS Health have received reports from both Patient Access users and people who have never registered for the service, that they have received Covid passport emails purporting to be from Patient Access.

They would like to share the following guidance from Patient Access:

  • EMIS Health advise users of Patient Access to check the name and email address of the sender; all emails from Patient Access will come via an email address that ends in @patientaccess.com.
  • EMIS Health advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page. You can find more information and guidance on our information security page here: https://www.patientaccess.com/security
  • EMIS Health strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.
  • Email addresses used to register for Patient Access account are secure. They do not share any data and no data is ever saved or stored on any device you use to access Patient Access.
School Flu Vaccination Programme

The school flu vaccination programme is going ahead this year. All schools will have completed their flu clinics by the end of the year. Some clinics have been pushed back slightly to accommodate the roll out of the Covid-19 vaccination clinics that are currently taking place in schools. There is no need to contact your GP about the school flu vaccination programme – you will hear from your school as usual in due course.

The school flu vaccination programme is going ahead this year. All schools will have completed their flu clinics by the end of the year. Some clinics have been pushed back slightly to accommodate the roll out of the Covid-19 vaccination clinics that are currently taking place in schools. There is no need to contact your GP about the school flu vaccination programme – you will hear from your school as usual in due course.

5 Oct, 2021
Covid-19 Booster

You may have received a text from the NHS national booking service to book your Covid-19 booster vaccination. 

Please be assured your local vaccination team will also be providing this service and will be in touch very soon so there is no need to contact your GP practice. 

And don’t forget your booster will only be given six months after your second dose.

We look forwards to seeing you soon at your local vaccination centre. 

You may have received a text from the NHS national booking service to book your Covid-19 booster vaccination. 

Please be assured your local vaccination team will also be providing this service and will be in touch very soon so there is no need to contact your GP practice. 

And don’t forget your booster will only be given six months after your second dose.

We look forwards to seeing you soon at your local vaccination centre. 

Covid-19 Vaccine for 12-15 year olds

The government has announced that all children aged 12 to 15 in England will be offered one dose of the Pfizer-BioNTech Covid-19 vaccine. Invitations for the vaccine are expected to begin next week (20-26 September). 

The vaccination programme for this age group will be delivered through schools, not via GP practices. Parents and guardians of those eligible will be contacted when it’s their turn to get the vaccine. 

Covid-19 booster jabs are expected to be offered to eligible groups in the coming weeks.   The booster jab should be given at least six months after your second dose of the vaccine. 

The NHS will contact you when it is your turn to get the booster vaccine, so please don’t contact the NHS. If you are invited, it is vital you attend so that you have the best possible protection against Covid-19.

The government has announced that all children aged 12 to 15 in England will be offered one dose of the Pfizer-BioNTech Covid-19 vaccine. Invitations for the vaccine are expected to begin next week (20-26 September). 

The vaccination programme for this age group will be delivered through schools, not via GP practices. Parents and guardians of those eligible will be contacted when it’s their turn to get the vaccine. 

Covid-19 booster jabs are expected to be offered to eligible groups in the coming weeks.   The booster jab should be given at least six months after your second dose of the vaccine. 

The NHS will contact you when it is your turn to get the booster vaccine, so please don’t contact the NHS. If you are invited, it is vital you attend so that you have the best possible protection against Covid-19.

Repeat Prescriptions

Please be aware that we are no longer accepting repeat prescription requests over the telephone. Please either request electronically on the NHS App or hand your prescription slip in at reception during opening hours. If your medication requires you to be seen by a doctor or nurse before it is issued please contact reception.


 

Please be aware that we are no longer accepting repeat prescription requests over the telephone. Please either request electronically on the NHS App or hand your prescription slip in at reception during opening hours. If your medication requires you to be seen by a doctor or nurse before it is issued please contact reception.


 

Telephone Menu Options

Following patient feedback, our phone lines have been updated to help you find the best person to speak to regarding your care. The list of options is as follows: 

  • Option 1 - COVID Information
    • For information on COVID 19 & NHS 111 service. This line is unmanned.
  • Option 2 - Non Clinical Matters
    • For prescription requests, sick notes and test results. This line is unmanned.
  • Option 3 - Appointments / Home visit requests
    • If you’re looking to make an appointment with us.
  • Option 4 - Secretaries
    • Secretaries for Referrals. Not for appointment booking.
  • Option 5 - Administration
    • Administration for insurance reports and SARS requests.
  • Option 6 - NHS Health Checks
    • To book your NHS Health Check.

Please listen carefully to all the options in order to help you find the best choice for your query. 

Following patient feedback, our phone lines have been updated to help you find the best person to speak to regarding your care. The list of options is as follows: 

  • Option 1 - COVID Information
    • For information on COVID 19 & NHS 111 service. This line is unmanned.
  • Option 2 - Non Clinical Matters
    • For prescription requests, sick notes and test results. This line is unmanned.
  • Option 3 - Appointments / Home visit requests
    • If you’re looking to make an appointment with us.
  • Option 4 - Secretaries
    • Secretaries for Referrals. Not for appointment booking.
  • Option 5 - Administration
    • Administration for insurance reports and SARS requests.
  • Option 6 - NHS Health Checks
    • To book your NHS Health Check.

Please listen carefully to all the options in order to help you find the best choice for your query. 

27 Aug, 2021
URGENT NEWS ABOUT BLOOD TESTS

A supplier to the NHS has advised us of a global shortage of some equipment used for taking blood tests.

Anyone who needs a test for urgent health problems will still get one, but where your clinician recommends that it’s safe to do so, then you may be asked to come back for a test at a later date, or your appointment may be rescheduled.

Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available.

If your condition or symptoms change or get worse, please contact the NHS as you would normally.

A supplier to the NHS has advised us of a global shortage of some equipment used for taking blood tests.

Anyone who needs a test for urgent health problems will still get one, but where your clinician recommends that it’s safe to do so, then you may be asked to come back for a test at a later date, or your appointment may be rescheduled.

Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available.

If your condition or symptoms change or get worse, please contact the NHS as you would normally.

COVID-19 Vaccine Update

You may have seen in national news items that the Government are considering extending the vaccine offer to 16 - 17 year olds.

There is nothing you need to do now - you will be contacted and invited for your vaccination as soon as the programme is up-and-running.

We are currently waiting for the Joint Committee for Vaccination and Immunisation (JCVI) to update and publish. We are also currently awaiting guidance on the vaccination of 12 - 17 year old clinically vulnerable children and will be in touch as and when we have further information.

You may have seen in national news items that the Government are considering extending the vaccine offer to 16 - 17 year olds.

There is nothing you need to do now - you will be contacted and invited for your vaccination as soon as the programme is up-and-running.

We are currently waiting for the Joint Committee for Vaccination and Immunisation (JCVI) to update and publish. We are also currently awaiting guidance on the vaccination of 12 - 17 year old clinically vulnerable children and will be in touch as and when we have further information.

9 Aug, 2021
Latest update by NHSD regarding Type-1 Opt Out

The current NHS Digital (NHSD) extract of GP data for Research purposes (known as the GPDPR) has been delayed due to NHSD wishing to review the way in which this data will be collected, to conduct more public involvement and information about the plans and change the way in which patients can opt out of the extract of their GP data.

Currently the only way to opt out is to complete a Type 1 opt out form and return this to the practice. There was a deadline of the 1st September but this deadline has been removed (see below):

However, this extract will not be taken until the NHSD have changed the way it will take the data and respect the patient’s choice for using their data.  NHSD are introducing the following changes to the opt outprocess which will mean that patients will be able to change their opt-out status at any time:

  • Patients do not need to register a Type 1 opt-out by 1st September to ensure their GP data will not be uploaded.
  • NHS Digital will create the technical means to allow GP data that has previously been uploaded to the system via the GPDPR collection to be deleted when someone registers a Type 1 opt-out.
  • The plan to retire Type 1 opt-outs will be deferred for at least 12 months while we get the new arrangements up and running and will not be implemented without consultation with the RCGP, the BMA and the National Data Guardian.

This means that you can opt out at any time in the future and NHSD will delete data that they already have taken for research purposes, the deadline of the 01/09/2020 has been delayed until a new system of opt out is developed.  Hopefully, this will be a simple centralised approach via the NHS app or NHS website to avoid paper form and administration work for your GP.

We will update you when we know more about the NHSD plans to change how you can control who has access to your data.

For further information on this - please click here.

The current NHS Digital (NHSD) extract of GP data for Research purposes (known as the GPDPR) has been delayed due to NHSD wishing to review the way in which this data will be collected, to conduct more public involvement and information about the plans and change the way in which patients can opt out of the extract of their GP data.

Currently the only way to opt out is to complete a Type 1 opt out form and return this to the practice. There was a deadline of the 1st September but this deadline has been removed (see below):

However, this extract will not be taken until the NHSD have changed the way it will take the data and respect the patient’s choice for using their data.  NHSD are introducing the following changes to the opt outprocess which will mean that patients will be able to change their opt-out status at any time:

  • Patients do not need to register a Type 1 opt-out by 1st September to ensure their GP data will not be uploaded.
  • NHS Digital will create the technical means to allow GP data that has previously been uploaded to the system via the GPDPR collection to be deleted when someone registers a Type 1 opt-out.
  • The plan to retire Type 1 opt-outs will be deferred for at least 12 months while we get the new arrangements up and running and will not be implemented without consultation with the RCGP, the BMA and the National Data Guardian.

This means that you can opt out at any time in the future and NHSD will delete data that they already have taken for research purposes, the deadline of the 01/09/2020 has been delayed until a new system of opt out is developed.  Hopefully, this will be a simple centralised approach via the NHS app or NHS website to avoid paper form and administration work for your GP.

We will update you when we know more about the NHSD plans to change how you can control who has access to your data.

For further information on this - please click here.

Infection prevention control guidelines to remain in place

The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.

Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.

Read the infection prevention control guidance for further details.

The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.

Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.

Read the infection prevention control guidance for further details.

We Are Moving

WE WILL BE OPERATING FROM OUR NEW SITE PRIORY MEDICAL CENTRE, PRIORY ROAD, WARWICK CV34 4NA FROM MONDAY 28TH JUNE

DUE TO THIS MOVE WE WILL BE OPERATING AN EMERGENCIES ONLY TRIAGE SYSTEM ON THE AFTERNOON OF FRIDAY 25TH JUNE

OUR PHONE LINES WILL OPEN LATER ON THE MORNING OF MONDAY 28TH JUNE TO ENSURE WE ARE FULLY OPERATIONAL

DURING THIS TIME PLEASE CALL 111 FOR ANY URGENT MEDICAL NEEDS THAT CANNOT WAIT UNTIL THE SURGERY REOPENS. IF YOU HAVE A MEDICAL EMERGENCY PLEASE CALL 999.

WE WILL BE OPERATING FROM OUR NEW SITE PRIORY MEDICAL CENTRE, PRIORY ROAD, WARWICK CV34 4NA FROM MONDAY 28TH JUNE

DUE TO THIS MOVE WE WILL BE OPERATING AN EMERGENCIES ONLY TRIAGE SYSTEM ON THE AFTERNOON OF FRIDAY 25TH JUNE

OUR PHONE LINES WILL OPEN LATER ON THE MORNING OF MONDAY 28TH JUNE TO ENSURE WE ARE FULLY OPERATIONAL

DURING THIS TIME PLEASE CALL 111 FOR ANY URGENT MEDICAL NEEDS THAT CANNOT WAIT UNTIL THE SURGERY REOPENS. IF YOU HAVE A MEDICAL EMERGENCY PLEASE CALL 999.

GENERAL PRACTICE DATA FOR PLANNING AND RESEARCH DATA COLLECTION

Patients wishing to register a Type 1 Opt out from the NHS Digital General Practice Data for Planning and Research collection which starts on 1st September 2021 should download this form and return it to the Practice.

More information on this data collection can be found here.

Video - How the NHS uses your patient data from GP practices to improve health and care

Patients wishing to register a Type 1 Opt out from the NHS Digital General Practice Data for Planning and Research collection which starts on 1st September 2021 should download this form and return it to the Practice.

More information on this data collection can be found here.

Video - How the NHS uses your patient data from GP practices to improve health and care

Important Information on Covid Vaccine Certificate

Please do not contact the surgery to enquire about covid vaccination certificates.

We are unable to issue this certificate at the practice.

Please see https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad for further information.

Proof of your vaccination status will be available on the NHSapp, which is also valuable for accessing your health records and ordering repeat prescriptions. Refer Online Services page to download it.

Alternatively you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you've completed your course of the vaccine, the letter may to take up to 5 days to reach you.

Please do not contact the surgery to enquire about covid vaccination certificates.

We are unable to issue this certificate at the practice.

Please see https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad for further information.

Proof of your vaccination status will be available on the NHSapp, which is also valuable for accessing your health records and ordering repeat prescriptions. Refer Online Services page to download it.

Alternatively you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you've completed your course of the vaccine, the letter may to take up to 5 days to reach you.

Important Information on Vaccine

If you are in touch regarding concerns about the Oxford Astra Zeneca, Public Health England have produced a patient information leaflet that is available here.

If you are in touch regarding concerns about the Oxford Astra Zeneca, Public Health England have produced a patient information leaflet that is available here.

NHS e-Referral service: Putting patients in control of their outpatient appointments
Coronavirus (COVID-19)

Advice in your region:

England | Scotland | Wales | Northern Ireland | Ireland

Get the latest NHS information and advice about coronavirus (COVID-19).

Check if you or your child has coronavirus symptoms

Find out about the main symptoms of coronavirus and what to do if you have them.

Self-isolation and treatment if you have coronavirus symptoms

Advice about staying at home (self-isolation) and treatment for you and anyone you live with.

Testing and tracing

Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.

People at high risk

Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.

Social distancing and changes to everyday life

Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.

GOV.UK: coronavirus – guidance and support

Government information and advice.

Advice in your region:

England | Scotland | Wales | Northern Ireland | Ireland

Get the latest NHS information and advice about coronavirus (COVID-19).

Check if you or your child has coronavirus symptoms

Find out about the main symptoms of coronavirus and what to do if you have them.

Self-isolation and treatment if you have coronavirus symptoms

Advice about staying at home (self-isolation) and treatment for you and anyone you live with.

Testing and tracing

Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.

People at high risk

Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.

Social distancing and changes to everyday life

Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.

GOV.UK: coronavirus – guidance and support

Government information and advice.

Cape Road Surgery - Temporary Closure

In light of Covid-19 we are temporarily closing our 3 Cape Road (Cape Road Surgery) branch site. If you need to contact us you can do so on 01926 293711. We thank you for your cooperation

In light of Covid-19 we are temporarily closing our 3 Cape Road (Cape Road Surgery) branch site. If you need to contact us you can do so on 01926 293711. We thank you for your cooperation