Contact the practice
Priory Medical Centre
Priory Road
Warwick
CV34 4NA
Telephone: 01926 293711
Out of Hours: 111
Email: admin@priorymed.nhs.uk
Opening Times
| Monday | 8:00am to 12:30pm and 1:45pm to 6:00pm |
| Tuesday | 8:00am to 12:30pm and 1:45pm to 6:00pm |
| Wednesday | 8:00am to 12:30pm and 1:45pm to 6:00pm |
| Thursday | 8:00am to 12:30pm and 1:45pm to 6:00pm |
| Friday | 8:00am to 12:30pm and 1:45pm to 5:00pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
For all non-urgent medical concerns/requests, we encourage patients to submit an Online Consultation and we will get back to you by the end of next working day.
If you require urgent medical attention when the surgery is closed, please call the practice and follow the instructions. Alternatively you can contact NHS 111 for any medical advice.
NHS111
NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. NHS 111 is available 24 hours a day, 7 days a week and you can get help online or on the phone.
Physical accessibility
Our practice offers the following facilities:
Disabled car parking
At both Priory Medical Centre and Brese Avenue sites, the parking space nearest the entrance is reserved for disabled parking.
Access Without Steps
All surgeries have full wheelchair access.
Toilet for wheelchair users
All surgeries also have toilets suitable for the disabled.
To learn more, please call the practice on 01926 293711
How to make a complaint
We are aware that things can go wrong resulting in an unsatisfied experience.
To submit a complaint, please click the link to complete the Complaints Form.
Please note – In future your care will not adversely be affected because you have made a complaint. We take all comments seriously and only ever use the information to review our services and make improvements, where needed. The fact that you have made a formal complaint and our response is not filed in your notes to protect your confidentiality.
Complain on someone else’s behalf
If you are making a complaint on behalf of someone else, even if they are within your family, you must have their permission to do so. In these circumstances, consent from the patient will be required before we can respond to your complaint unless the patient is not able to provide consent. You can advise on the complaint form you are submitting this on behalf of someone else. We will obtain consent from the patient before responding to you on these matters.
Parliamentary and Health Service Ombudsman
The parliamentary and health service ombudsman may investigate complaints on your behalf, but only if your complaint has already been investigated at a local resolution and independent review level. The Ombudsman is independent of government and the NHS. The service is confidential and free. There are time limits for taking a complaint to the Ombudsman, although they can be waived if there is a good reason to do so.
If you have questions about whether the Ombudsman will be able to help or about how to make a complaint you can contact them in the following ways:
To take your complaint to the Ombudsman, visit the http://www.ombudsman.org.uk/make-a-complaint or call 0345 015 4033.
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