Contact the practice

How to make a complaint

We are aware that things can go wrong resulting in an unsatisfied experience.

To submit a complaint, please click the link to complete the Complaints Form.

Please note – In future your care will not adversely be affected because you have made a complaint. We take all comments seriously and only ever use the information to review our services and make improvements, where needed. The fact that you have made a formal complaint and our response is not filed in your notes to protect your confidentiality.

Complain on someone else’s behalf

If you are making a complaint on behalf of someone else, even if they are within your family, you must have their permission to do so. In these circumstances, consent from the patient will be required before we can respond to your complaint unless the patient is not able to provide consent. You can advise on the complaint form you are submitting this on behalf of someone else. We will obtain consent from the patient before responding to you on these matters.

Parliamentary and Health Service Ombudsman

The parliamentary and health service ombudsman may investigate complaints on your behalf, but only if your complaint has already been investigated at a local resolution and independent review level. The Ombudsman is independent of government and the NHS. The service is confidential and free. There are time limits for taking a complaint to the Ombudsman, although they can be waived if there is a good reason to do so.

If you have questions about whether the Ombudsman will be able to help or about how to make a complaint you can contact them in the following ways:

To take your complaint to the Ombudsman, visit the http://www.ombudsman.org.uk/make-a-complaint or call 0345 015 4033.

Compliments

Share a Compliment – Let Us Know When We’ve Made a Difference

At Priory Medical Centre in Warwick, we’re proud of the compassionate care and dedication shown by every member of our team. Whether it’s a receptionist who made you feel welcome, a nurse who went the extra mile, or a GP who listened with care and understanding — we want to hear about it!

Why Your Feedback Matters

Positive feedback means a lot to our staff. It boosts morale, helps us recognise great work, and encourages a culture of kindness and appreciation across the practice. Your kind words can brighten someone’s day and help us continue delivering the high standard of care we strive for.

How to Leave a Compliment

If you’ve had a good experience and would like to pass on your thanks, there are several easy ways to let us know:

💬 Speak to Us Directly

You can mention it to a member of the team during your visit — we’re always happy to hear from you.

📝 Use Our Compliments Form

Our Compliment Form is available here. Simply fill out the form and the compliment will be received by the management team who will be sure to share this with the relevant staff member(s).

📧 Email Us

Send your compliment to managers@priorymed.nhs.uk. Please include the name or role of the staff member (if known) and a brief description of your experience.

🌐 Leave a Review Online

You can also leave a positive review on Google Reviews — it helps others know what to expect and supports our team too.

Thank You for Taking the Time

We know your time is precious, and we appreciate every comment shared. Your compliments truly make a difference — thank you for helping us celebrate the people who care for you.

— The Priory Medical Centre Team