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How to Book an Appointment at Priory Medical Centre
At Priory Medical Centre, our goal is to make sure every patient receives the right care, at the right time, with the right clinician. To help us do this safely and efficiently, we use a Total Triage Model for all Acute appointment requests.
This means every request is assessed by our clinical team so we can offer you the most appropriate appointment based on your symptoms, needs, and urgency.
Appointment requests can be split into 2 categories based on their clinical urgency – Acute & Routine. Below is a quick guide on what an Accute or Routine Appointment is:
Acute
An Acute Appointment is for conditions that generally require a Same-Day or Urgent Response. These are normally new or worsening helath conditions that need attention soon.
It should be noted that what a patient considers Acute may not necessarily be medically Acute.
Routine
A Routine Appointment is often an appointment booked into a pre planned clinic, such as Nursing Clinics, Blood Taking Clinics, Family Planning Clinics.
Routine & Acute Appointments can be booked with any member of our team, including a GP, Advanced Nurse Practitioner, Paramedic, Clinical Pharmacist, Nurse, Healthcare Assistant, Pharmacy Technician or Social Prescriber. A full list of the team we have available at Priory Medical Centre can be found here – Practice Team « Priory Medical Centre
The majority of our appointments are available at either Brese Avenue Surgery or Priory Medical Centre on Monday – Friday between 08:00 am & 6:30pm. We do also offer some appointments during Extended Access, with more details on this lower on this page.
We offer both Face to Face Appointments (if clinically appropriate & required) & Telephone Consultations for our patients.
Below is a clear guide on how to book both Acute and Routine appointments.
At Priory Medical Centre, we understand that sometimes you need to see a Healthcare Professional (HCP) quickly for a new or worsening medical concern. These are known as Acute (urgent) Appointments and are designed to help you access care when you need it most.
How to Request an Acute Appointment:
Submit an Online Consultation via Accurx: The fastest way to request an acute appointment is through our online consultation system, Accurx. Simply visit our website and click on the “Contact us online” button to submit your request. When completing the form, you will be asked to provide some information regarding your condition to enable the Triaging Clinician to allocate your appointment request to the most appropriate person and in an appropriate timeframe. Please provide as much detail as possible to help us triage your concern appropriately, as any missing information or lack of information may require us to ask for additional information prior to triaging appropriately.
Please ensure any requests for an Acute Appointment are submitted as early as possible to enable us to triage your request as soon as possible.
Please also keep an eye on your NHS App, text messages or emails for a response to any submitted online consultations as further information maybe requested or provided.
Patients who can access the Online Consultation Form should submit via the Online route. This will enable our team to support those who cannot access the Online Consultation Form better.
By Phone: If you are unable to use Accurx, you can call our reception team on 01926 293711. Our phone lines open at 08:30am, and a receptionist will complete the online consultation for you. Once submitted, the request is then reviewed by the Triaging Clinician and your request will be allocated to the most appropriate clinician.
By Visiting Reception: If you attend either Priory Medical Centre or Brese Avenue, our friendly reception team will complete the same online consultation form for you. Once submitted, this form will then follow the same process as if you submitted it yourself.
Once your request is reviewed, our clinical triage team will determine the most appropriate course of action, which may include a same-day telephone or face-to-face appointment with a GP or other healthcare professional (HCP). Please note, when submitting an online consultation, patients should be available on the same day to take an initial phone call. When submitting the Online Consultation, patients can advise the best time of day for contact, which we will try and honour as best as possible, however this is not always guaranteed. Whilst we do deal with the majority of requests on the same day, if the clinical triage team decide to pre-book an appointment for another day, then a message will be sent to the patient advising when this pre-booked appointment has been made for.
Important to know
Not all urgent problems require a same‑day appointment
Sometimes the safest and most appropriate appointment may be scheduled in advance.
Your appointment may not be with a GP
We have a highly skilled multidisciplinary team including Advanced Nurse Practitioners, Clinical Pharmacists, Paramedic Practitioners, Mental Health Practitioners, and more.
You will always be booked with the clinician best suited to help you, however should that clinician need support and assistance or advice, then this can be requested from a GP should there be a need.
If your condition is life-threatening, always call 999 or visit your nearest A&E department.
We are here to help – please don’t delay if you need urgent medical advice.
For further information on the Online Clinical Triage process, please click on the link for an overview of what happens once an online consultation is submitted – Online Clinical Triage « Priory Medical Centre
Routine (planned clinic) Appointments
At Priory Medical Centre, we offer a wide range of Routine (planned clinic) Appointments with our experienced team of Nurses and Healthcare Assistants (HCAs). These appointments can cover a variety of health needs including blood tests, blood pressure checks, immunisations, wound care, cervical screening, chronic condition reviews, and more.
How to Book a Routine Appointment
You can request a routine appointment with a Nurse or HCA by:
Using Online Services: Access your NHS App or Patient Access account to request an appointment at your convenience. This is often the quickest way to book a Blood Test appointment with a Phlebotomist.
Calling the Practice: Contact us on 01926 293711 and our reception team will assist you in booking the most appropriate appointment.
Visiting Reception: You can speak to one of our receptionists in person during our opening hours.
When booking, please provide as much detail as possible to help us ensure you see the right clinician for your needs.
Pharmacy First - Your Go-To for Quick Healthcare
What is Pharmacy First?
Pharmacy First is an NHS initiative that makes it easy for you to get healthcare advice and treatment for common conditions through your local pharmacy. No need for a GP appointment or prescription for issues like:
Sinusitis
Sore throats
Earaches
Infected insect bites
Impetigo
Shingles
Uncomplicated urinary tract infections in women
How Can Pharmacy First Help?
Pharmacy First provides prompt treatment and advice for these common conditions. Pharmacists might offer over-the-counter or prescription medications based on your needs, and all consultations are private. You can also be referred by NHS services like NHS 111 or your GP.
Additional Support from Pharmacies
Minor Ailments: Pharmacists can help with a variety of everyday health issues such as colds, flu, aches, pains, rashes, and cystitis. They can also assist with emergency contraception, pregnancy tests, and needle exchange services. No appointment is needed, and they will refer you to a doctor if necessary.
Medication Advice: Pharmacists are experts in safely using medicines. If you have questions about your prescriptions or over-the-counter drugs, they can provide guidance. For new long-term medications, the New Medicine Service offers ongoing support. If you take multiple medicines, the Medicines Use Review (MUR) can help ensure you’re using them correctly.
Repeat Prescriptions: Pharmacists can manage your repeat prescriptions, saving you a visit to the GP if your condition is stable. If any issues arise with your medication, your pharmacist can consult with your GP on your behalf.
Healthy Living Advice: Pharmacies can support your overall health by offering advice on diet, exercise, and smoking cessation. They provide nicotine replacement therapies and regular check-ins to help you quit smoking and stay healthy.
Pharmacy First is here to make getting the care you need simpler and faster.
Cancelling your appointment
Please make every effort to keep your appointment. If you are unable to make it, please cancel it as soon as possible, using one of the methods below, so that it can be reallocated to another patient in need. Your help will avoid a significant waste of NHS resources and is much appreciated.
Alternatively, you can follow the instructions on your appointment reminder text and reply, to cancel an appointment.
Extended Access Appointments For added flexibility, at the Priory Medical Centre site only, we offer appointments outside of our main hours. These clinics can run anyday of the week, however mainly run on the following days when available:
Monday, Tuesday, and Friday: 6:30pm – 9:00pm
Saturday: 8:00am – 17:00pm
Clinics available include:
GP Acute Triage Clinics
GP Routine Appointment Clinics
HCA Clinics
Health Checks
Dressings
Vaccinations
Phlebotomy
At Priory Medical Centre, our clinics often run on Saturday mornings (08:00 – 13:00). We do also have clinics running from 13:00 – 17:00 on Saturdays. GP appointments during these clinics will be booked by the triaging doctor throughout the week, however HCA / nurse appointments can be pre-booked via the reception team.
Home Visits
Home visits are available to those who are house-bound or terminally ill.
If you require an urgent home visit, please call the practice on 01926 293711 before 10:00am, if possible. It is helpful if you can indicate the nature and urgency of your call to the receptionist. You will be asked to give a telephone number and a doctor will return your call to discuss your request.
