EMMA AI Receptionist Launch – 1st day summary
First Hour Performance Summary
Yesterday Priory Medical Centre launched QuantumLoopAI and EMMA, our new AI receptionist service designed to improve patient access, streamline requests, and support our reception team. As part of a phased rollout, EMMA was activated for one hour between 15:00 and 16:00. Below is a detailed overview of how the system performed during this initial live period.
📊 Key Performance Metrics
| Metric | Result |
|---|---|
| Calls handled | 35 |
| Requests submitted | 23 |
| Medical requests | 7 |
| Administrative requests | 16 |
| Repeat prescriptions | 1 |
| Test results requests | 1 |
| Routine care requests | 6 |
| Other requests | 8 |
| Average time to answer | 00:09 |
| Average call length | 04:46 |
| Patients using EMMA Chat (text) | 3 |
| Estimated staff time saved | ~1 hour |
Staff confirmed that the time saved allowed them to catch up on patient administration tasks while EMMA handled incoming calls.
⭐ Patient Feedback (Out of 5)
- Overall satisfaction: 3.67
- Ease of use: 3.83
- Likelihood to recommend: 3.17
Comments received:
- “EMMA was very helpful.”
- “It was a fantastic experience.”
📝 Early Reflections
As with any new system, there will be a period of adjustment for both patients and staff. The initial feedback is encouraging, and EMMA has already demonstrated her ability to manage a variety of requests efficiently. We will continue to refine the system based on real‑time use and patient feedback.
During the implementation phase, patients who use EMMA may be contacted for follow‑up feedback to help us improve the service further.
🚀 Next Steps
We are committed to developing EMMA to enhance patient access, reduce waiting times, and support our reception team. As the phased rollout continues, we will share regular updates on performance, improvements, and new features.
Thank you to all patients and staff for your support during this launch phase.
