Friends and Family Test

The NHS Friends and Family Test (FFT) is a way of gathering your feedback, so we can continually review our service. Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care. You will receive the form via text 24 hours after your appointment, alternatively we have paper copies in our waiting rooms.

Take the Friends and Family Test

Results

Please see below the number of responses to the NHS Friends & Family Test received by Priory Medical Centre in that month. Patients rated their experience as either:

Friends & Family Indicator	2026 Total	Jan 2026	Feb 2026	Mar 2026	Apr 2026
“Very good”	1,242	313	296	280	353
“Good”	484	128	120	119	117
“Neither good nor poor”	119	28	27	32	32
“Poor”	44	10	9	15	10
“Very Poor”	23	6	6	7	4
“Don’t know”	5	1	1	1	2
Responses received (TOTAL)	1,917	486	459	454	518
% of results as Very Good or Good	90.04%	90.74%	90.63%	87.89%	90.73%